Term and Conditions

1. Introduction and Acceptance

Our shop specializes in Disney-inspired collectibles, including action figures, costumes, and limited-edition items, catering to fans of all ages who cherish the wonder of Disney stories. These terms apply to all users of our website. If you disagree with any part, please refrain from using our services. We reserve the right to update these terms at any time, so check back periodically for changes.

2. User Obligations and Responsibilities

To keep the magic alive for everyone, we ask that you:

• Provide accurate and complete information when creating an account or placing an order.
• Use the website only for lawful purposes and not engage in any activities that could harm our site or other users.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.
• Respect all intellectual property rights—our products and content are protected, so no copying or misuse is allowed.

3. Products and Services Description

At Magical Ears Collectibles, we offer a wide range of magical items, from Disney Designer Collection pieces to baby costumes and collectibles. Our products are inspired by beloved Disney characters and stories, designed to bring joy to collectors worldwide. Key features include:

• Limited Editions: Some items, like those in the Disney Designer Collection, are exclusive and may have limited availability.
• Quality Assurance: We strive to deliver items in pristine condition, but please note that collectibles are meant for display and enjoyment.
• Customization: Personalized items are available upon request, but these are non-returnable to ensure their unique magic remains intact.

Product images on our site are as accurate as possible, but slight variations may occur due to screen settings. If you have questions, reach out to our support team!

4. Order and Payment Terms

Placing an Order

When you place an order, you’re making an offer to purchase our products. We’ll confirm via email once your order is processed. Orders are subject to availability, and if an item is out of stock, we’ll notify you promptly.

Payment Methods

We accept payments through Visa, MasterCard, JCB, and PayPal. All transactions are secure, and your payment information is encrypted for protection. By completing a purchase, you authorize us to charge the total amount, including shipping and taxes if applicable.

Shipping and Delivery

We ship worldwide, excluding some Asian countries and remote areas. Here’s how our magical shipping works:

• Order Processing: Orders are processed with care within 1-2 business days.
• Shipping Options:
  • Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after shipping.
  • Free Shipping: For orders over $50, via EMS, delivered in 15-25 business days after shipping.

Delivery times may vary due to customs or location. We’re not liable for delays beyond our control, but we’ll do our best to keep you informed.

Cancellations and Changes

You may cancel an order within 24 hours of placement if it hasn’t been processed. Contact us at [email protected] for assistance.

5. Intellectual Property

All content on our website, including images, text, logos, and product designs, is the property of Magical Ears Collectibles Shop or our licensors (e.g., Disney-inspired elements used under applicable licenses). You may not reproduce, distribute, or use any content without our prior written permission. This ensures that the magic of our collections remains unique and protected.

6. Returns, Refunds, and Exchanges

We want your collecting experience to be full of joy! If an item doesn’t meet your expectations, here’s our enchanted return policy:

Return Timeframe and Conditions

• Returns and exchanges are accepted within 15 days from the date you receive your order.
• Items must be in original, unused condition with all packaging, tags, and the packing slip intact.
• Certain items are non-returnable to preserve their magic:
  • Disney Designer Collection items (due to their limited edition nature).
  • Opened collectibles from the Collections category.
  • Personalized or custom-made items.
  • Baby Costumes and Costumes removed from original packaging.

Return Process

1. Email us at [email protected] within 15 days of receipt.
2. Provide your order number, item details, and reason for return.
3. We’ll send a return authorization and shipping instructions.
4. Pack the item securely in its original packaging and ship it to: Magical Ears Collectibles Shop, 1830 Reeves Street, Brillion, US 54110.

Refunds and Exchanges

Refunds are processed within 3-5 business days after we receive and inspect the return. They’ll be issued to your original payment method and may take 5-10 business days to appear on your account. Original shipping fees are non-refundable, and return shipping costs are your responsibility unless the return is due to our error or a defective product. For exchanges, follow the return process and specify your preference—we’ll handle the rest magically!

7. Limitation of Liability

While we strive for perfection, Magical Ears Collectibles Shop is not liable for indirect damages, such as loss of profits or emotional distress, arising from your use of our website or products. Our total liability is limited to the purchase price of the item in question. This doesn’t affect your statutory rights as a consumer.

8. General Provisions

These terms are governed by the laws of the United States. If any part is found unenforceable, the rest remains valid. We may transfer our rights under these terms, but you may not without our consent. For questions or disputes, contact us first—we aim to resolve issues amicably.