Your Magical Satisfaction Guarantee

At Magical Ears Collectibles Shop, we want every part of your collecting journey to be as enchanting as our Disney-themed treasures. If your magical item doesn’t quite spark the joy you expected, we’re here to make it right!

📦 Return & Exchange Timeframe

We happily accept returns and exchanges within 15 days from the date you receive your items. This gives you plenty of time to ensure your collectible brings the Disney magic you deserve!

🔍 Conditions for Returns & Exchanges

To be eligible for return or exchange, your item must meet these magical criteria:

  • Item must be in original, unused condition
  • All original packaging and tags must be intact
  • Include the original packing slip or order confirmation
  • Items must be in resalable condition

🚫 Non-Returnable Magical Items

To preserve the enchantment and authenticity of certain collectibles, the following items cannot be returned or exchanged:

  • Disney Designer Collection items (due to their limited edition nature)
  • Opened collectibles from our Collections category
  • Personalized or custom-made items
  • Baby Costumes and Costumes that have been removed from original packaging

🔄 The Magical Return Process

Follow these simple steps to initiate your return or exchange:

  1. Contact Our Magic Makers: Email us at [email protected] within 15 days of receiving your order
  2. Provide Details: Include your order number, the item(s) you wish to return, and the reason for return
  3. Receive Instructions: We’ll send you a return authorization and shipping instructions
  4. Package Securely: Pack your item in its original packaging with all included materials
  5. Ship to Our Enchanted Workshop: Send to: Magical Ears Collectibles Shop, 1830 Reeves Street, Brillion, US 54110

💫 Return Shipping Information

Original shipping fees are non-refundable. Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

💰 Refund Timeline & Method

Once we receive and inspect your returned item:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Appearance on Statement: Depending on your financial institution, refunds may take 5-10 business days to appear on your account

🎁 Exchange Process

Want to exchange for a different magical treasure? Follow the return process above and clearly indicate you’d like an exchange. Once we receive your return, we’ll process your exchange and ship your new item promptly!

📝 Return Request Template

Use this template when emailing us your return request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Magical Ears Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Item(s) to Return: [Product Name(s)]
Reason for Return: [Please describe]
Preferred Resolution: [Refund/Exchange for specific item]

Please send me the return authorization and shipping instructions.

Thank you,
[Your Name]
[Your Email Address]

📞 Need Magical Assistance?

Our customer service enchanters are here to help!

Email: [email protected]

Address: Magical Ears Collectibles Shop, 1830 Reeves Street, Brillion, US 54110

We typically respond within 24 hours to ensure your magical experience continues uninterrupted!

Thank you for choosing Magical Ears Collectibles Shop. We’re committed to making your collecting journey as magical as the Disney stories that inspire our treasures! ✨